Privacy Policy

We take your privacy seriously. This document outlines how Rubyevergreenchateau gathers, processes and protects the personal information of guests and website users.

Last updated: 2026-07-20 · Effective immediately.

1. Who we are

Rubyevergreenchateau ("we", "us", "our") runs the website located at https://rubyevergreenchateau.space/. Our registered address is 58 La Croisette, 06400 Cannes, FR. For any privacy-related questions, please reach out to [email protected].

2. Information we gather

We collect the following types of information:

• Booking information: name, address, contact details, payment data, stay dates, dietary requirements and accessibility needs.
• Correspondence data: messages you submit via our website, email or phone.
• Site usage data: IP address, browser type, device, referrer, pages viewed, timestamps, and anonymised analytics events.
• Cookies and related technologies: refer to Section 6 below.

3. How we use your information

Personal data is processed solely to deliver and enhance our services, including:

• To handle reservations, process payments and provide the services you have booked.
• To correspond with you regarding your stay, dispatch confirmations and answer enquiries.
• To fulfil legal obligations (tax filings, anti-money-laundering, gaming licence regulations).
• To enhance our website and offerings, assessed through aggregated, privacy-respecting analytics.
• To deliver marketing messages where you have given explicit consent; you may opt out at any time.

4. Legal basis (GDPR)

For visitors within the European Economic Area and the United Kingdom, we rely on the following legal grounds under Articles 6(1)(a)-(f) of the General Data Protection Regulation: consent, contractual necessity, legal obligation, and our legitimate interest in maintaining a safe and well-functioning website.

5. Sharing of personal data

We never sell personal data. We disclose it only to: trusted service providers working on our behalf (payment processors, booking platforms, IT hosting) under written contracts; public authorities when legally mandated; and successors in the context of a corporate restructuring.

6. Cookies

This site uses essential cookies required for proper functionality. Optional analytics and marketing cookies are activated only after you grant consent via our cookie notice. You may withdraw consent at any time by clearing your browser storage for this domain.

7. Data retention

We keep reservation and accounting records for the duration mandated by tax and gaming-licence legislation (typically 10 years). Marketing data is retained only while your consent remains active. Server logs are purged within 30 days.

8. Your rights

Subject to applicable law, you may access, correct, delete, restrict or object to the processing of your personal data, and exercise your right to data portability. To invoke any of these rights, please write to [email protected]. You also have the right to file a complaint with your local data protection authority.

9. International transfers

When personal data is transferred outside the European Economic Area, we guarantee an adequate level of protection through Standard Contractual Clauses or equivalent mechanisms.

10. Children

Our site is designed for adults aged 18 and over. We do not intentionally collect personal data from anyone under 16. If you suspect such data has been submitted, please get in touch so we can remove it.

11. Changes to this policy

We may revise this policy periodically. The "Last updated" date shown above reflects the current version. Significant changes will be communicated on this website.